Here are some of Sam & Izzy’s Sweets Policies you need to be aware of before ordering
- Minimum 2 week lead time for all orders. Rush orders are only accepted if there is availability and will incur an additional fee.
- Week of orders must be paid in full at the time of ordering.
- A 50% non-refundable deposit is required for all orders over $100. Orders under $100 must be paid in full at the time of booking.
- Deposits must be paid within 48 hours after the invoice is sent to secure the date. After 48 hours, your invoice will be CANCELED. Remaining balances must be paid up to 48 hours before pickup date.
- For weddings, a 25% deposit is required to reserve your date. Remaining balance is due 1 week prior to wedding date.
- Invoices are sent through Square and can be paid with a debit or credit card. Cash, Cash App, Checks, or Money Orders are NOT accepted
- CANCELLATION : We do understand that unforeseen circumstances can arise but full refunds will not be provided. Your initial deposit can go towards a future order. If the order was paid in FULL, there will be a 50% REFUND at least 2 weeks before the event date. If canceled after the two weeks, a 50% CREDIT will be provided for a future order. REFUNDS : All sales are FINAL unless dissatisfaction is expressed at time of pickup/delivery. The order must be given back to receive a 50% credit towards a future order. No credits will be issued after an order has been received, approved, or consumed.